cka44 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how cka44 ("cka44", "we", "us", "our") collects, uses, stores, and protects the personal information of users ("Player", "you", "your") who access or register on the cka44 online betting and gaming platform, accessible at https://cka44.io and all associated web and mobile interfaces.

cka44 is committed to handling your personal data with the highest degree of care, transparency, and respect. This Policy is designed to give you a clear and complete picture of our data practices so that you can make informed decisions about using the cka44 platform.

By registering an Account on cka44, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the cka44 platform.

2 Data We Collect

cka44 collects personal data through several channels: directly from you during the registration and KYC process, automatically as you use the platform, and from trusted third-party service providers. The categories of data we collect are detailed below.

2.1 Data You Provide Directly

• Identity data: Full legal name, date of birth, national identity card (NID) number or passport number.
• Contact data: Email address, mobile phone number, residential address (city, district, postal code).
• Account data: Username, password (stored as an irreversible cryptographic hash — never in plain text), security question responses.
• Payment data: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details, transaction history. Full payment credentials are handled by our regulated payment processors and are not stored on cka44 servers.
• KYC documents: Scanned copies or photographs of government-issued identity documents and proof-of-address documents submitted during account verification.
• Communication data: Records of correspondence between you and cka44 support, including live chat transcripts and email exchanges.

2.2 Data Collected Automatically

• Device & technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: Pages visited, features accessed, session duration, games played, bets placed, and navigation patterns within the platform.
• Log data: Server-side logs recording login events, transaction requests, API calls, and error reports.
• Cookie and tracking data: Information collected via cookies, pixel tags, and similar technologies as described in Section 6 of this Policy.

2.3 Data from Third Parties

• Payment verification data: Transaction status confirmations and fraud signals received from payment providers including bKash, Nagad, and supported banking institutions.
• Identity verification data: Results of KYC checks conducted via third-party verification service providers.
• Fraud prevention data: Risk signals from fraud detection partners used to protect the integrity of the platform.

3 How We Use Your Data

cka44 uses the personal data we collect for the following purposes:

• Account management: To register your Account, verify your identity, process your deposits and withdrawals, and maintain your account history on the cka44 platform.
• Service delivery: To provide you with access to betting markets, casino games, slot games, card games, and all other products available on the cka44 platform.
• KYC and regulatory compliance: To verify your identity and age (21+) as required, and to fulfil our obligations under applicable anti-money laundering and financial crime prevention standards.
• Payment processing: To process deposit and withdrawal transactions via your chosen payment method, including bKash, Nagad, Rocket, Upay, and supported Bangladesh bank channels.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other forms of prohibited conduct on the platform.
• Responsible gaming: To monitor betting behaviour and identify patterns that may indicate problem gambling, and to apply player-requested responsible gaming tools such as deposit limits, session time limits, and self-exclusion.
• Customer support: To respond to your queries, complaints, and support requests in a timely and effective manner.
• Marketing communications: To send you promotional offers, bonus notifications, tournament updates, and other marketing materials — only where you have given explicit consent to receive such communications.
• Platform improvement: To analyse usage patterns and technical performance data in order to improve the cka44 user experience, fix bugs, and develop new features.
• Legal obligations: To comply with any court orders, regulatory requests, or legally binding obligations that require the processing or disclosure of personal data.

4 Legal Basis for Processing

cka44 processes your personal data on one or more of the following lawful bases depending on the activity in question:

• Contractual necessity: Processing that is required to enter into or perform the contract between you and cka44 — including account registration, payment processing, and game access.
• Legal obligation: Processing that is required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and financial record-keeping requirements.
• Legitimate interests: Processing that is necessary for cka44's legitimate business interests, such as fraud prevention, platform security, improving service quality, and business analytics — provided those interests are not outweighed by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — in particular, the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5 Data Sharing & Disclosure

cka44 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited and controlled circumstances:

5.1 Payment Service Providers

To process your deposits and withdrawals, cka44 must share relevant financial and identity data with our regulated payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers are contractually required to handle your data securely and may not use it for any purpose other than facilitating the specific transaction.

5.2 Identity Verification Providers

To conduct KYC verification, cka44 works with regulated third-party identity verification services. Your identity documents and biometric data (where applicable) are shared with these providers solely for the purpose of verifying your identity and age eligibility. Verification providers are bound by strict data processing agreements.

5.3 Fraud Detection & Security Partners

cka44 uses automated fraud detection systems and security monitoring partners. Technical data such as IP addresses, device identifiers, and behavioural patterns may be shared with these partners to identify and prevent fraudulent activity on the platform.

5.4 Game Content Providers

Third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session data (such as a session token and stake amount) necessary to deliver their games within the cka44 platform. These providers do not receive your full identity profile.

5.5 Legal & Regulatory Disclosure

cka44 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by a legally binding order, warrant, or regulation. Where permitted, we will notify you of such a disclosure request before complying.

6 Cookies & Tracking Technologies

cka44 uses cookies and similar tracking technologies to operate the platform efficiently, enhance user experience, and gather analytical insights. A cookie is a small text file placed on your device by the cka44 platform when you visit the site. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the basic operation of the cka44 platform. They enable core functions such as user authentication, session management, and security checks. These cookies cannot be disabled without impairing the functionality of the site.
• Performance and analytics cookies: These cookies collect aggregated, anonymised information about how players use the cka44 platform — including which pages are visited most frequently, how long sessions last, and where errors occur. This information is used to improve the platform.
• Functionality cookies: These cookies allow the platform to remember your preferences — such as your chosen display language, preferred game filters, and odds format — so you do not need to re-enter them on every visit.
• Marketing cookies: Where you have consented to receive marketing communications, these cookies are used to track which promotions you have viewed or engaged with, so that cka44 can deliver relevant offers. You may opt out of marketing cookies at any time via your Account settings.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into or using the cka44 platform. Disabling analytics or marketing cookies will not affect your ability to play.

7 Data Retention

cka44 retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

When the applicable retention period expires, personal data is securely deleted from cka44 systems or irreversibly anonymised so that it can no longer be linked to an identified individual.

8 Data Security

cka44 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• Transport security: All data transmitted between your device and our servers is encrypted using 256-bit TLS (Transport Layer Security). Our platform enforces HTTPS on all pages.
• Data-at-rest encryption: Databases containing personal and financial data are encrypted at rest. Backup copies are subject to the same encryption standards.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. All staff with access to player data undergo background checks and are bound by confidentiality agreements.
• Password security: Player passwords are stored using industry-standard one-way cryptographic hashing. cka44 staff cannot view plain-text passwords under any circumstances.
• Intrusion detection: Our infrastructure is monitored around the clock by automated intrusion detection systems that alert the security team to unusual activity patterns in real time.
• Penetration testing: cka44's platform undergoes regular security assessments and penetration testing by qualified security professionals to identify and remediate vulnerabilities.
• Incident response: In the event of a data breach that poses a risk to your rights, cka44 will notify affected players and take all reasonably practicable steps to contain and remediate the incident as swiftly as possible.

9 Your Privacy Rights

As a cka44 player, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] (displayed as plain text — this is not a clickable link). We will acknowledge your request within 48 hours and aim to fulfil it within the timeframes stated below.

• Right of access: You may request a copy of all personal data held by cka44 relating to your Account. We will provide this within 30 days of receiving a verified request. A nominal administrative fee may apply for repeated or manifestly unfounded requests.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you. We will update your data within 14 days of a verified correction request.
• Right to erasure: You may request that cka44 delete your personal data where we are not legally required to retain it. Please note that transaction records and KYC documents are subject to minimum statutory retention periods as described in Section 7 and cannot be deleted on request during those periods.
• Right to restrict processing: You may request that cka44 temporarily suspend the processing of your personal data while a complaint, correction request, or objection is under active review.
• Right to data portability: You may request that cka44 provide your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you may transfer it to another service provider.
• Right to object: You may object at any time to the processing of your personal data for direct marketing purposes. Your objection will be acted upon immediately. You may also object to processing based on legitimate interests, though cka44 may continue processing where it can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent — for example, marketing communications or non-essential cookies — you may withdraw that consent at any time through your Account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

10 Children & Minors

The cka44 platform is strictly restricted to adults aged 21 years and above. cka44 does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory step in the cka44 registration process, and our KYC procedures are designed to identify and reject applications from underage individuals.

If cka44 becomes aware that personal data has been collected from a person under the age of 21 — whether through a misrepresentation during registration or by any other means — we will immediately suspend the relevant Account, cancel any pending transactions, and permanently delete the underage individual's personal data from our systems without delay.

If you are a parent or guardian and believe that a minor under your care has registered on the cka44 platform, please contact our support team immediately at [email protected] (plain text — not a clickable link). We will investigate and take appropriate action as a matter of priority.

11 Third-Party Links

The cka44 platform may contain references to third-party game providers, payment partners, and informational resources. cka44 is not responsible for the privacy practices or data handling policies of any external organisations whose services are integrated into or referenced by the cka44 platform.

We strongly encourage you to review the privacy policies of any third-party service providers whose platforms or products you access in connection with your use of cka44 — including payment gateways such as bKash and Nagad, and game studios such as Pragmatic Play and Evolution Gaming. cka44 has no control over, and assumes no responsibility for, the content or privacy practices of any third-party websites or services.

12 Policy Updates

cka44 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When material changes are made to this Policy, cka44 will:

• Update the "Last Updated" date at the top of this page.
• Display a prominent notice on the cka44 platform for a period of at least 14 days following the change.
• Send a notification to your registered email address where the changes are material and directly affect your rights.

Your continued use of the cka44 platform after any updated version of this Privacy Policy has been posted and notified to you will constitute your acceptance of the revised Policy. If you do not agree with the updated Policy, you must cease using the platform and may request Account closure by contacting our support team.

13 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which cka44 handles your personal data, please contact our Data Protection team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to acknowledge all privacy enquiries within 48 hours (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 14 business days.
• Postal enquiries: Players who prefer to submit a written request by post may address their correspondence to the cka44 Data Protection Officer, c/o cka44 Customer Services.

If you are not satisfied with our response to a privacy complaint, you may escalate the matter to the relevant data protection authority or consumer protection body in your jurisdiction.